Frequently Asked Questions
Are Decant Syndicate perfumes original and authentic?
Yes. Every decant is filled directly from 100% authentic designer or niche bottles. No clones, no imitations, and no dilutions only genuine fragrances.
What sizes can I order from Decant Syndicate?
We offer 3ml, 5ml, and 10ml high-quality glass atomizers. Each size is secure, portable, and ideal for testing or daily carry.
What is your return and replacement policy?
We provide a 7-day return/replacement window only for valid issues such as damaged bottles, faulty sprayers, or wrong orders.
Can I return a decant if I don’t like the perfume?
No. Since every decant is custom-filled, returns based on scent preference are not possible.
How long does delivery take?
All orders are shipped within 1–2 working days. Delivery times vary by location, and updates are shared once dispatched.
How does Decant Syndicate package its orders?
Each order is packed with secure cushioning, leak protection, and sealed wrapping to prevent spills or breakage.
How many sprays do your decant sizes provide?
Our decants are filled to full volume, and the average spray counts are:
3ml =40 sprays
5ml = 65 sprays
10ml = 130 sprays
What payment methods do you accept?
We accept multiple safe payment methods including bank transfers, COD (if enabled), and local checkout options.
How do I track my order from Decant Syndicate?
Once shipped, you receive a tracking number or tracking link via WhatsApp, SMS, or email so you can follow your order easily.
How can I contact Decant Syndicate support?
You can reach us anytime through our mobile number,whatsapp message, Instagram DM, or email. We normally reply within 12–24 hours.